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Vanessa
Customer Service Specialist with 5+ years of diverse industry experience
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Competencies
Experienced in addressing customer needs, handling complaints, and ensuring customer satisfaction in fast-paced environments.
Fluent in English and Spanish, capable of engaging diverse clientele and providing support in both languages.
Managed cash transactions accurately at multiple food service positions, including counting and offering change.
Prepared and served food quickly and efficiently at Taco Bell, adhering to hygiene standards.
Managed inbound calls, followed call flow, and handled confidential customer information at Advanced Call Technologies.
Education
Languages
Summary
Multilingual customer service professional with extensive experience in fast food, retail, and call center environments. Skilled in cash handling, communication, and problem resolution.
Key Achievements
- Maintained call log percentage between 92%-100% while following call flow at Advanced Call Technologies.
- Prepared food swiftly and efficiently as a Crew Member at Taco Bell, earning positive supervisor feedback.
- Handled cash transactions and provided customer support at multiple fast-food establishments, including Burger King and Filibertos.
Experience
Influencer
I give life Experiences, and give advice., I sometimes give my opinion or ask others for theirs., I am in the makes of creating 7 income streams, and am always educating myself.
Cashier
Took orders, Handled cash, Had daily tasks
Laborer Worker
We would clean fields of growing crops., Plant new crops., I learned how to process chili, also a little more on sanitation.
Supervisor
Call center for AT&T services. Angry customers, or new service customers., Handled very confidential information of a person., I had to follow call flow and have a certain percentile of call log. I was always between 92% - 100%.
Cashier
Handled and counted cash., Spoke with customers., Handled their food., Offered other items making sure I provided great customer service., Cleaned dining area., Cleaned restrooms and windows.
Crew Member
Mostly prepared food for customers., I was pretty fast and my boss liked how quick I was., I also had to speak mostly Spanish because the location was right off of the freeway., I also handled money.