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Data Analyst with 5+ years in financial services and technology
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Competencies
Applied statistical and analytical techniques to interpret complex datasets in finance and tech sectors.
Created dashboards and visual reports to communicate key insights to stakeholders using tools like Tableau.
Developed queries and optimized database interactions for data retrieval and manipulation.
Automated data processing workflows and built analysis scripts with Python.
Education
Summary
Experienced data analyst with expertise in transforming data into strategic insights within financial and technological domains.
Key Achievements
- Led data analysis projects that provided actionable insights for strategic decisions.
- Developed dashboards and reporting tools that improved reporting efficiency.
- Collaborated with cross-functional teams to implement new data workflows and analytics procedures.
Experience
Client Relations Executive
Liaison between clients and the in-house medical team taking special care of patient requests, Verification of insurance eligibility, updating the necessary records for the timely manage of the staff in the practices
Group Rooms and Reservations Coordinator
Group Rooms Coordinator for all market segments, Departmental Trainer for the Sales and Reservations team, Supervision of the Front Office team, Direction in problem resolution for group and individual reservations, Leader of the In-House Reservations area, Continuously endeavors to improve the efficient operation of the department, Attendance at Revenue Meetings and implementation of strategies with the Reservations team
Sales Coordinator
Assistance to the Sales Direction: Performance analysis of hotel accounts, weekly follow up of the Business Plan, issuance of contracts of block and event reservations, final audit, Reception of business requests (RFPs) and issuance of quotes, Follow up on the payment plan for all group and event reservations, Assistance to the Event and Sales Managers in business closure actions, Responsible for the analysis report of the business plan and forecast for the weekly Board meeting, Complete the required reports for General Management on a required basis, Coordination of site inspections for potential clients
Reservations Agent – Senior
Assistance to the Revenue Direction in developing proactive actions to reduce demand dilution, Conversion of demand into actual room reservations, Loading and monitoring rates, and inventory for online agencies (OTAs), Analysis of the competitive set, Implementation of business strategies, Monitoring Front Office activities regarding billing instructions and compliance with hotel credit policies, Monitoring rates and inventory in all the hotel systems, Solving and reporting discrepancies to the Revenue Direction, Loading of rate codes for the property and reporting to the Head Office of Revenue, Training of the Reservations team in the Revenue Management culture, Alternate with Revenue Analyst and Group Rooms Coordinator positions, on a required basis
Concierge Attendant
General assistance to guests for incident-free stays, SPG Concierge: Ambassador of the Starwood Preferred Guest loyalty program, Starwood Preferred Guest
Internship in Rooms Division
At Your Service / Front Desk / Concierge / Lobby Ambassador / Minibar / Banquets
Rooms Division Associate
Guest Service expert, with coaching roles for At Your Service and Concierge departments