Experienced professional with proven skills in healthcare operations, patient support, and office management, fluent in English and Spanish.
Provided patient support, tailored treatment plans, and outcall services to improve patient accessibility and satisfaction.
Handled scheduling, recordkeeping, financial reconciliation, and workflow optimization in various healthcare environments.
Engaged with English and Spanish speaking patients and clients, ensuring effective communication and service delivery.
Coordinated team events, celebrated workplace milestones, and supported team member engagement in healthcare settings.
Salud VIP
Operationalized scheduling, patient/customer service, financial reporting, recruitment, and inventory management for a high-volume private physical therapy & wellness clinic with two locations., Provided attentive support in English & Spanish to 100+ patients and callers daily,...
Around Communication
Optimized a boutique PR firm's CEO's schedule & recordkeeping and strengthened their capacity to focus on time-sensitive client engagements., Conducted expense reconciliation and asset inventory through Excel, simplifying financial tracking & reporting and driving...
Clínica Delgado Auna
Served as the first point of contact for a private hospital's patients, scheduled their appointments, streamlined doctors' workflows, and de-escalated visitors' crises., Attended to surgical patients' various needs and coordinated their more advanced treatments.,...
Clinica Angloamericana
Bachelor of Business Administration
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Generated reports and analyzed data to support process improvements and community engagement initiatives.
Streamlined administrative workflows for a historic private hospital, engaged high-end clients in English & Spanish, processed payments, maintained records, and upheld the institution's prestige.
Banco de Crédito
Offered attentive customer service in a fast-paced retail bank, earned clients' trust, helped them understand diverse financial products, and routinely ranked among top performers., Facilitated complex transactions for 700+ customers daily and complied with evolving regulations.
