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Customer Service & Backend Coordination with diverse skills in telecommunications
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Competencies
Provided customer support and issue resolution in a telecommunications environment, enhancing service quality.
Supported operational activities and sales processes, assisting in workflow management at a service center.
Performed bookkeeping, management accounting, and financial analysis tasks using Tally and SAP.
Proficient in Microsoft Office tools and SAP, applying them for reports and procure-to-pay processes.
Demonstrates effective communication, teamwork, adaptability, and analytical skills in diverse work scenarios.
Education
Summary
Motivated professional with experience in customer support and backend coordination within the telecommunications sector. Skilled in financial analysis, technical tools, and effective communication, aiming to contribute to organizational excellence.
Key Achievements
- Assisted customers at Airtel Authorized Sales and Service Centre, ensuring quality service and issue resolution.
- Supported operational tasks as a Backend Coordinator, contributing to sales and service efficiency.
- Gained experience in financial and management accounting, developing essential administrative skills.