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Project Manager with 10 years of experience in IT and telecommunications
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Competencies
Oversaw project lifecycle from initiation to closure, ensuring delivery aligns with client expectations.
Designed and implemented telecom network solutions, managing hardware and software components.
Led cross-functional teams, coordinated tasks, and facilitated communication among stakeholders.
Identified project risks and developed mitigation plans to minimize potential disruptions.
Built and maintained strong client relationships to ensure satisfaction and repeat business.
Education
Summary
Experienced project manager with over a decade of delivering complex telecom and IT infrastructure projects. Skilled in leadership, risk mitigation, and stakeholder communication. Adept at managing teams and resources to achieve project goals efficiently.
Key Achievements
- Led a team of 15 in delivering multiple telecom infrastructure projects on time and within budget.
- Successfully managed the transition of legacy systems to new platforms, improving operational efficiency.
- Developed risk mitigation strategies that reduced project delays by 20%.
Experience
Customer Service
Manage customer interactions, providing effective solutions by phone, email and chats channels, while maintaining high satisfaction standards., Resolve issues and handle complaints proactively to enhance user experience., Work efficiently in high-volume environments, ensuring time management and quality service., Apply product and service knowledge to personalize customer interactions., Proficient in using Slack and Zendesk for internal communication and coordination., Experienced in handling multiple customer service channels, including email and live chat platforms.