Experienced project manager with a proven track record in delivering technology and finance projects. Skilled in stakeholder communication, risk management, and project documentation.
Oversaw project lifecycle from initiation to closing, applying PMI methodologies.
Maintained ongoing communication with clients and internal teams to ensure project clarity.
Identified potential project risks and developed mitigation strategies.
Created detailed project documentation and status reports for executive review.
INTERCITY TOWER HOTEL
Led overall hotel operations, ensuring guest satisfaction, team performance, and profitability., Oversaw departments including front desk, housekeeping, maintenance, food & beverage, and sales., Developed and implemented strategies to increase revenue and operational efficiency., Introduced training programs to enhance service quality and team development., Managed budgets, cost control, and financial reporting aligned with company objectives., Strengthened commercial partnerships and enhanced brand image through elevated service standards.
KIMPTON PALOMAR SOUTH BEACH
Ensured efficient and cost-effective hotel operations., Improved operational systems and best practices., Oversaw front desk, purchasing, and inventory management., Managed budgets, forecasting, and staff hiring/training., Enhanced overall guest service quality.
KIMPTON PALOMAR SOUTH BEACH
Planned and supervised housekeeping operations., Maintained high standards of cleanliness and infection control., Responsible for recruitment, scheduling, training, and development of housekeeping staff.
Industrial Engineering
High School Diploma
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Performed nightly audits, occupancy reports, and revenue reviews., Assisted with guest services and hotel operations.
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Assisted guests with local recommendations and transportation., Maintained updated information on local attractions.
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Designed and implemented computational models to optimize operations.
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Developed quality standards and performance metrics., Managed recruitment, scheduling, and overall productivity.
CONVERGYS CORPORATION
Trained and led customer service agents., Resolved complex service issues and ensured high-quality attention.
