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Customer Service Advocate with team leadership and coaching experience
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Competencies
Handled calls and chats while ensuring client satisfaction and adherence to policies
Experienced in team support, coaching, and QA sessions to improve team performance
Effectively communicated complex information to clients and team members
Ensured service delivery aligned with organizational policies and regulations
Education
Summary
Dedicated advocate with leadership training and extensive experience in customer interactions, coaching, and compliance. Skilled at maintaining high service standards and supporting team development.
Key Achievements
- Served as backup team leader and conducted coaching sessions at TTEC
- Managed calls and chat interactions ensuring compliance with US health policies
- Provided customer service for international remittance clients at Sutherland
Experience
Advocate
Realizo el rol de Advocate, manejando llamadas y asegurando un nivel excepcional de servicio de acuerdo con políticas de salud establecidas en los Estados Unidos., Fui entrenada como líder de equipo en TTEC, fui uno de los backups de TL, tengo experiencia en sesiones de coaching y QA.
CS Representative
Desempeñé el cargo de Customer Service Representative, donde realizaba tareas de back-office, manejaba llamadas entrantes y chats., Aseguré un nivel de servicio de acuerdo con los requisitos de la empresa para proporcionar la satisfacción que los clientes necesitaban para sus remesas internacionales.