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Shipping & Operations Support Specialist at Amerimax Home Products
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Competencies
Expertise in inventory control, implementing best practices that enhance accuracy and operational efficiency.
Consistently achieved high performance scores, managing high-volume inquiries with professionalism.
Supervised and coached teams, maintaining high performance and fostering collaborative environments.
Skilled in electronic and physical filing systems, ensuring accurate record-keeping and compliance.
Experienced in managing vendor relationships, procurement, and logistics to support operational needs.
Education
Languages
Summary
Versatile professional with over 7 years in operations, customer service, and team leadership across diverse industries. Proven track record of enhancing processes, maintaining high service standards, and supporting federal programs.
Key Achievements
- Implemented inventory management practices adopted company-wide, improving accuracy and efficiency.
- Maintained 98%+ customer service scores consistently across multiple roles.
- Led team operations supporting federal disaster relief programs, ensuring high performance and compliance.
- Developed customer engagement strategies that drove measurable store growth at Walgreens.
- Promoted rapidly from Tier 1 to Tier 2 Customer Service Agent within two months.
Experience
Shipping Clerk & Operations Support
Manage administrative operations including electronic and physical filing systems for the facility. Implemented inventory management best practices later adopted company-wide beyond local facility. Coordinate purchasing, order tracking, and vendor communication for high-volume operations. Develop and implement production schedules to meet management goals and deadlines. Utilize MS Word, MS Excel, Oracle, and UPS web application for daily administrative tasks. Communicate professionally with customers, vendors, and corporate offices to ensure smooth operations. Manage office supplies, train new employees, and resolve internal disputes. Serve as acting manager handling opening/closing and resolving operational issues when local manager is unavailable
Senior Beauty Advisor
Maintained extensive knowledge of beauty product lines, vendor relationships, and merchandising. Developed and implemented customer engagement strategies that drove measurable store growth. Trained new and transferred employees on best practices, product knowledge, and department goals. Achieved top performance recognition in company, regional, and store-level competitions. Balanced customer needs with profitability targets through informed product recommendations
Customer Service Representative — VES Program
Maintained 98%+ customer service performance score throughout federal contract. Managed documentation, case records, and compliance with federal program requirements. Handled high volume of inquiries with attention to accuracy and detail
Team Lead — Call Center
Led team of agents supporting federal disaster relief programs. Maintained 98%+ performance score while supervising team operations. Coached agents, monitored quality, and reported metrics to program management
Customer Service Agent — Tier 1 / Tier 2
Promoted from Tier 1 to Tier 2 within 2 months based on performance. Maintained 98%+ customer service performance score across both tiers
Cashier
Delivered accurate, responsive customer service in high-traffic retail environment