Veronica - Shipping & Operations Support Specialist at Amerimax Home Products

Expertise in inventory control, implementing best practices that enhance accuracy and operational efficiency.

Consistently achieved high performance scores, managing high-volume inquiries with professionalism.

Supervised and coached teams, maintaining high performance and fostering collaborative environments.

Skilled in electronic and physical filing systems, ensuring accurate record-keeping and compliance.

Manage administrative operations including electronic and physical filing systems for the facility. Implemented inventory management best practices later adopted company-wide beyond local facility. Coordinate purchasing, order tracking, and vendor communication for high-volume operations. Develop and implement production schedules to meet management goals and deadlines. Utilize MS Word, MS Excel, Oracle, and UPS web application for daily administrative tasks. Communicate professionally with customers, vendors, and corporate offices to ensure smooth operations. Manage office supplies, train new employees, and resolve internal disputes. Serve as acting manager handling opening/closing and resolving operational issues when local manager is unavailable

Maintained extensive knowledge of beauty product lines, vendor relationships, and merchandising. Developed and implemented customer engagement strategies that drove measurable store growth. Trained new and transferred employees on best practices, product knowledge, and department goals. Achieved top performance recognition in company, regional, and store-level competitions. Balanced customer needs with profitability targets through informed product recommendations

Maintained 98%+ customer service performance score throughout federal contract. Managed documentation, case records, and compliance with federal program requirements. Handled high volume of inquiries with attention to accuracy and detail