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Competencies
Demonstrated experience with Patient Scheduling.
Demonstrated experience with Insurance Claims Processing.
Demonstrated experience with Policy Processing.
Demonstrated experience with Customer Service.
Demonstrated experience with Client Intake.
Education
Languages
Experience
Dental Administrative Assistant
Monitor daily patient activity to ensure timely follow-up and scheduling of subsequent appointments., Proactively schedule recall appointments for all patients and follow up with those who have not yet scheduled., Accurately submit insurance claims to carriers, detailing the services provided to each patient., Track and follow up on insurance claims to ensure timely payment., Post payments received from insurance carriers into the CRM system., Conduct regular audits of employee work to verify data accuracy and compliance with office procedures.
Insurance Virtual Assistant
Served as point-of-contact for potential and existing customers., Processed and recorded new policies and claims., Posted payments to accounts and maintained records., Made contact with insurance carriers to discuss policies and individual benefit., Prepared insurance claim forms or related documents and reviewed for completeness., Checked documentation for accuracy and validity to upload and update the systems., Completed sales documentation and collected signatures to finalize purchases., Monitored emails, organized inbox, and prioritized messages for supervisor. Completed correspondence, transcription, and data entry.
Legal Intake Specialist
Helped attorneys select cases that can be filed as medical malpractice law suit., Conducted detailed client intakes and entered information into the company database., Conferred with clients and other involved parties to gather and track case information., Assisted preparing answers, providing documentation, and information for inquiry requests., Communicated pertinent information to clients via phone, email, and mail., Scheduled calls and appointments.
Sales Representative
Developed and maintained a comprehensive understanding of products, services and competitors to enhance sales presentations., Helped customers navigate choices between services with support for questions such as terms, pricing, and availability., Used consultative sales approach to understand and meet customer needs. Assisted clients throughout the sales process and provided after-sales support to assess satisfaction and resolve problems., Placed sales calls and handled sales for incoming customer calls., Coordinated appointments for delivery of containers and customer moving dates.
Resolution Specialist
Used customized ticketing system and kept detailed notes and documentation on incidents., Entered client details and notes into a system for interdepartmental access and review., Responded to customer inquiries and provided detailed account information., Educated clients on insurance policies and procedures., Make follow up calls with customers to help them schedule appointments for repair or replacements., Entered daily data in computer systems and documented office activities., Utilized CRM system to track and manage leads, keeping appointments organized., Sorted, received, and distributed email correspondence between departments and personnel.
Technical Support Representative
Assisted customers in identifying issues and explained solutions to restore service and functionality., Translated complex technical issues into digestible language for non-technical users., Collaborated with supervisors to escalate and address customer inquiries or technical issues., Managed high levels of call flow and responded to internet service technical support needs., Provided support over the phone to resolve issues with WAN and LAN connectivity technologies., Documented procedures, processes and solutions in the clients system to keep track of the customers issues.
Customer Service Representative
Answered constant flow of customer calls with minimal wait times., Updated account information to maintain customer records., Answered customer telephone calls promptly to avoid on-hold wait times., Reviewed and solved account and billing discrepancies., Received incoming information and entered into the database system.
Customer Service Representative
Answered constant flow of customer calls with minimal wait times., Updated account information to maintain customer records., Answered customer telephone calls promptly to avoid on-hold wait times., Provided primary customer support to customers in Canada and the United States., Worked with customers to answer questions, resolve disputes and research charges discrepancies., Maintained strict confidentiality with all personal data as per company guidelines.