Experienced project manager with a background in healthcare billing and digital advertising, specializing in team leadership, process optimization, and client relations.
Utilized project management skills to oversee diverse projects from initiation through delivery, coordinating teams and resources effectively.
Supervised and developed teams, including training, process creation, and performance oversight.
Maintained regular contact with clients, managed issue escalation, and implemented process improvements.
Conducted analysis and quality control processes to ensure project and operational standards.
Ingenious Americas
Supervision of a team of 10 to 15 billing agents., Organization and oversight of projects according to client requirements., Regular communication with clients, issue escalation management, and proposal of improvements., Conducting analysis and quality assurance., Ongoing training and development of the team., Creation and enhancement of work processes.
Ingenious Americas
Contact with medical insurance providers to follow up on the status of invoices related to medical services performed at the University of Utah (university hospital)., Handling of sensitive and protected information, such as medical records and patient demographic data.
Hogarth
Management of the end-to-end development of digital and print advertising projects, overseeing all phases from project reception to production, quality control, and client feedback to ensure satisfaction.
Bachelor’s Degree
Diseño UX/UI
Project management
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Proficient in Figma, Jira, Office Suite, and Google tools to facilitate project planning and documentation.
