This is my profileContact via CazVidVerónica
Customer Service and Technical Support Specialist with diverse industry experience
Contact
Managua, Managua Department, Nicaragua
Available on CazVid
Competencies
Customer ServiceIntermediate
Applied customer service skills across campaigns, assisting clients with inquiries and issues.
Banking ServicesIntermediate
Handled banking operations including customer account support and cashier responsibilities.
Technical SupportIntermediate
Provided technical assistance to customers, resolving product or service-related issues in Spanish.
Communication SkillsIntermediate
Communicated effectively with customers in English and Spanish across different service campaigns.
Education
English course
Universidad Central de Nicaragua
2015
High school
Colegio Parroquial Sagrado Corazón de Jesús
Completed 2002
Languages
SpanishFluent
EnglishFluent
Summary
Experienced in delivering customer assistance and technical support across banking and telecommunications sectors.
Key Achievements
- Provided payment issue assistance to customers at TELEPERFORMANCE
- Gained banking operations experience at Banco Lafise Bancentro
- Supported Spanish-speaking customers as Tech Support and TCR specialist at Foundever
Experience
Customer services agent ( English campaing)
TELEPERFORMANCE
December 2021 - July 2023
Assisted dasher about any payment issue
Banking services
Banco Lafise Bancentro
April 2011 - September 2017
Worked as banking services
Tech Support and TCR specialist
Foundever (RingCentral)
August 28th 2023
Customer services (spanish campaing)
Skills
Customer ServiceBanking ServicesTechnical SupportCommunication Skills
Published on CazVid - Jul 3, 2025