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Veronica
Customer Service Professional with 7+ years in call centers
Video resume
Licenciada en educacion con mencion en ingles
Actualmente soy profesora de ingles para adultos y niños, sin embargo tengo mas de 7 años en la industria de callcenters trabajando en el area de atencion al cliente. Me gusta servir a los demas , saber que recibieron un servicio cinco estrellas y cumplir con mis metas laborales y personales.
Contact
Masaya, Masaya Department, Nicaragua
Open to remote
Available on CazVid
Competencies
Customer ServiceAdvanced
Delivered high-quality service to clients, ensuring their needs were addressed effectively.
Bilingual CommunicationIntermediate
Provided support and assistance in both Spanish and English, facilitating clear and effective communication.
Call Center OperationsAdvanced
Experienced in handling customer inquiries, complaints, and service requests within call center settings.
Educational Instruction (English)Intermediate
Currently teaching English to adults and children, applying pedagogical skills to facilitate language learning.
Summary
Experienced call center agent and English teacher with over 7 years in customer service and a background in education, bilingual in Spanish and English.
Key Achievements
- Over 7 years of experience working in the call center industry, focusing on customer service and client satisfaction.
- Successfully managed customer inquiries in both Spanish and English, demonstrating bilingual communication skills.
- Persisted in roles requiring quick learning and commitment, contributing to team objectives and personal goals.
Skills
Customer ServiceBilingual CommunicationCall Center OperationsEducational Instruction (English)
Published on CazVid - Jul 3, 2025