Vianney - Data Analyst with 4 years of experience in financial services

Applied statistical techniques and data visualization tools to interpret complex datasets in financial projects.

Used SQL queries to extract, manipulate, and analyze data from relational databases for reporting purposes.

Utilized advanced Excel functions and pivot tables to structure and analyze data efficiently.

Created dashboards and visual reports to communicate data insights clearly to stakeholders.

Sales and event management for photography services, Development of skills in effective communication and client needs analysis

Receptionist and administrative assistant, Strengthening of teamwork and English language skills, Team management, agenda management, and ability to interact with people from diverse nationalities, Sales and achievement of commercial objectives, Training and development of the reception team, contributing to team development and efficiency

Team supervisor in a bilingual call center, Monitoring and support of agents to achieve goals and objectives, Leadership and team management to achieve results and growth, Development of skills in effective communication and conflict resolution

Supervision and management of a team of 15 agents in an English-speaking call center environment, Monitoring and tracking of agent performance to improve results, Implementation of action plans to improve team efficiency and productivity, Ongoing feedback and coaching with the team to improve skills and performance, Interdepartmental collaboration to implement corrective and preventive actions, Reporting on team KPIs and analysis of results, Weekly follow-up with the client to review follow-up plans and improve results, Team development and growth through identification of opportunities for improvement and implementation of effective solutions