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vickey
Housekeeping Manager / Soft Services Manager
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Competencies
Demonstrated experience with General Resort Operations.
Demonstrated experience with Housekeeping Management.
Demonstrated experience with Laundry Operations.
Demonstrated experience with Pre-Opening Setups.
Demonstrated experience with Luxury Resort Styling.
Education
Languages
Summary
Professional profile
Experience
Housekeeping Manager / Soft Services Manager
Managed, scheduled, and mentored a large operational team of 45–50 staff members.. Handled daily high-volume operations, coordinating with Front Office and Engineering to optimize room turnover and control operational costs.
General Manager – Operations
Oversaw complete resort operations, aligning department strategies across Front Office, F&B, Housekeeping, and Engineering to maximize revenue and operational efficiency.. Enforced strict health, safety, and brand compliance across all guest rooms, public spaces, and recreation zones.. Managed property budgeting, procurement, vendor contracts, and resource allocation to optimize operational costs and profitability.. Led cross-departmental teams through structured performance evaluations, regular quality audits, and service delivery reviews to ensure top-tier guest satisfaction scores.
Assistant Manager – Housekeeping (Pre-Opening)
Led property housekeeping operations from the pre-opening phase, establishing foundational SOPs and training protocols.. Aligned property operations with international Wyndham service benchmarks through consistent inspection loops and staff mentorship.
Housekeeping Supervisor
Monitored shift workflows, completed thorough room clearance checksheets, and assisted the Housekeeping Manager with administrative duties.
Housekeeping Guest Service Associate (GSA)
Mastered international ultra-luxury service standards and premium room setups in a high-volume luxury environment.
Housekeeping Guest Service Associate (GSA)
Delivered high-paced, high-quality turn-down service and deep-cleaning protocols.
Housekeeping Guest Service Associate (GSA)
Formed foundational roots in luxury hospitality guest relations, premium room upkeep, and overall service excellence.
Hospitality Industrial Trainee
Completed six months of comprehensive cross-departmental industrial training across major operational functions, including Housekeeping, Front Office, Food & Beverage Service, and Culinary operations under Taj luxury standards.