Dedicated customer service representative with four years of experience in BPO sectors, specializing in delivering empathetic and effective support to enhance customer satisfaction.
Ensured customer satisfaction through empathetic and effective communication.
Managed difficult customer interactions by providing appropriate solutions.
Communicated clearly and effectively to meet client needs and resolve issues.
Addressed customer concerns promptly by analyzing situations and offering solutions.
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Utilized empathy to de-escalate conflicts and improve customer experience.
