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IT Support & Projects Leader with 10+ years of managing complex tech environments
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Competencies
Led Scrum and Kanban initiatives to improve project delivery timelines and team efficiency.
Managed IT support teams and technical support across diverse facilities and client requirements.
Handled IT procurement, vendor negotiation, and asset lifecycle management via SAP.
Supported systems migration from Sybase to Oracle, with T-SQL and PL/SQL reporting.
Supervised cross-functional teams and acted as key liaison between IT, vendors, and business units.
Education
Languages
Summary
Proven track record in leading IT support teams, managing projects with Agile methodologies, and optimizing processes across multinational environments. Skilled in vendor management, system migration, and implementing productivity metrics to enhance team performance.
Key Achievements
- Accelerated ATM implementation by 8 months using Scrum and Kanban methodologies.
- Supervised a team of 26 IT professionals across multiple countries, overseeing integrated IT operations.
- Implemented dashboards, KPIs, and OKRs, resulting in a 60% boost in team productivity.
Experience
IT Support & Projects Leader
Served as Scrum Master, promoting Agile culture and removing team roadblocks., Successfully accelerated ATM implementation processes by 8 months using Scrum and Kanban., Supervised a team of 26 IT professionals across Paraguay, Uruguay, and Argentina., Key liaison between IT, local/international...