Victor - IT Support & Projects Leader with 10+ years of managing complex tech environments

Asunción, Asunción, Paraguayen

Accelerated ATM implementation by 8 months using Scrum and Kanban methodologies.

Supervised a team of 26 IT professionals across multiple countries, overseeing integrated IT operations.

Published on CazVid

Summary

Proven track record in leading IT support teams, managing projects with Agile methodologies, and optimizing processes across multinational environments. Skilled in vendor management, system migration, and implementing productivity metrics to enhance team performance.

Key Achievements

Implemented dashboards, KPIs, and OKRs, resulting in a 60% boost in team productivity.

Skills

Agile Project ManagementExpert

Led Scrum and Kanban initiatives to improve project delivery timelines and team efficiency.

IT Operations & SupportAdvanced

Managed IT support teams and technical support across diverse facilities and client requirements.

Vendor & Inventory ManagementIntermediate

Handled IT procurement, vendor negotiation, and asset lifecycle management via SAP.

Database & System MigrationIntermediate

Supported systems migration from Sybase to Oracle, with T-SQL and PL/SQL reporting.

Team Leadership & LiaisonAdvanced

Supervised cross-functional teams and acted as key liaison between IT, vendors, and business units.

Languages

English(B2 (with Merit))English(Advanced Level)

Experience

IT Support &amp; Projects Leader

América Móvil (Claro Paraguay)

Jan 2013 - Sep 2022

Served as Scrum Master, promoting Agile culture and removing team roadblocks., Successfully accelerated ATM implementation processes by 8 months using Scrum and Kanban., Supervised a team of 26 IT professionals across Paraguay, Uruguay, and Argentina., Key liaison between IT, local/international...