Experienced Tech Support Specialist and Team Lead | CazVid

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Victor Cano

Nicaragua, Rivas Department, Nicaragua

Tech Lead with 12 years in customer service and technical support

  • Provided technical support to small, medium, and international North American companies
  • Created and executed team capacitation to maintain agile client response
  • Generated actionable plans and coordinated bug/hardware issue resolution with development teams
Customer Service
Advanced
Extensive experience in handling customer needs and ensuring service quality.
Technical Support
Advanced
Proficient in diagnosing and resolving hardware and software issues for diverse clients.
Team Training and Leadership
Intermediate
Conducted team capacitation sessions to improve response agility and technical skills.
Problem Diagnosis
Advanced
Determined root causes of client inconveniences through precise probing techniques.
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Tech lead

I offered tech support to a small Medio and international corporation that had their basis in the US and CanadanRun precise probing according to the client issues to determine the source of the inconvenience then generate an action plan according to the objectivesnCreate and execute capacitation for the team members to maintain an agile response to our clientsnGenerate and deliver bug and hardware problems to the development team for a fix to be generated if technologically possible

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