Victor

Customer Service & Technical Support Specialist with 4 years experience

Video resume

Virtual Assistant

Hi there! I'm Victor, a Customer Service Representative with a passion for delivering top-notch support. During this time, I've honed my bilingual communication skills, handling everything from billing to app troubleshooting.nnAnd before that, I was a Senior Technical Support Advocate at Concentrix, providing end-to-end support for a renowned computer brand. From post-sale service management to detailed case notes, I've got the tech support game dowm.

Contact

Rivas, Rivas, Nicaragua

Open to remote

Available on CazVid

Contact via CazVid

Competencies

Customer ServiceExpert

Handled customer inquiries and provided support in a bilingual environment, improving client satisfaction.

Technical SupportAdvanced

Resolved technical issues related to computers and applications, including troubleshooting and case note documentation.

Remote WorkIntermediate

Experienced in managing customer and technical support remotely for over four years.

Communication SkillsExpert

Performed bilingual communication effectively in customer service and technical support roles.

Summary

Experienced bilingual professional with four years of remote support roles, adept at customer service and technical troubleshooting.

Key Achievements

Provided bilingual customer support, handling billing and app troubleshooting
Delivered end-to-end technical support for a renowned computer brand, including post-sale service management
Accumulated four years of remote work experience in customer service and technical support roles

Skills

Customer ServiceTechnical SupportRemote WorkCommunication Skills

Published on CazVid - Jul 3, 2025

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