Remote Customer & Technical Support Specialist | CazVid

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Victor Contreras

Rivas, Rivas, Nicaragua

Customer Service & Technical Support Specialist with 4 years experience

  • Provided bilingual customer support, handling billing and app troubleshooting
  • Delivered end-to-end technical support for a renowned computer brand, including post-sale service management
  • Accumulated four years of remote work experience in customer service and technical support roles
Customer Service
Expert
Handled customer inquiries and provided support in a bilingual environment, improving client satisfaction.
Technical Support
Advanced
Resolved technical issues related to computers and applications, including troubleshooting and case note documentation.
Remote Work
Intermediate
Experienced in managing customer and technical support remotely for over four years.
Communication Skills
Expert
Performed bilingual communication effectively in customer service and technical support roles.
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Virtual Assistant

Hi there! I'm Victor, a Customer Service Representative with a passion for delivering top-notch support. During this time, I've honed my bilingual communication skills, handling everything from billing to app troubleshooting.nnAnd before that, I was a Senior Technical Support Advocate at Concentrix, providing end-to-end support for a renowned computer brand. From post-sale service management to detailed case notes, I've got the tech support game dowm.

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