Victor - Bilingual Customer Service Agent with strong communication and conflict resolution skills

Cali, Valle del Cauca Department, Colombiaen

Responded promptly to customer inquiries via phone, email, or chat in both languages, ensuring quick and efficient service.

Maintained detailed records of customer interactions and transactions, supporting accurate issue resolution and follow-ups.

Contact via CazVid

Published on CazVid

Summary

Dedicated bilingual customer service agent with proven ability to communicate effectively in English and another language. Skilled in technical troubleshooting, conflict resolution, and upselling. Experienced in maintaining detailed records and delivering high customer satisfaction.

Key Achievements

Provided accurate information on products, services, and policies in both languages, enhancing customer understanding and satisfaction.

Skills

Customer ServiceAdvanced

Leveraged empathy, patience, and conflict resolution skills to resolve customer issues effectively and ensure high satisfaction.

Technical TroubleshootingIntermediate

Applied technical troubleshooting skills to resolves issues related to VoIP technology and CRM software efficiently.

CRM Software KnowledgeIntermediate

Utilized CRM tools to record interactions, track issue resolution, and follow up with customers, improving service consistency.

SalesIntermediate

Performed upselling and order processing to maximize sales opportunities during customer interactions.

Languages

Inglés

Experience

Bilingual Customer Service Agent

Taskus

Oct 2023 - Sep 2025

Responds promptly to customer inquiries via phone, email, or chat in both languages., Resolves customer issues efficiently, ensuring high satisfaction and positive feedback., Maintains detailed records of customer interactions and transactions for future reference., Provides accurate information...