Experienced call center agent with a proven track record across banking, telecom, and employment sectors, skilled in multi-channel support, sales, and document management.
Provided support and resolved issues for clients in banking, telecom, and employment sectors
Engaged in outbound and inbound sales activities for insurance, telecommunication products, and services
Classified and organized documents related to student loans and approvals
Utilized Microsoft Office tools to prepare reports, presentations, and manage data
U.N.P.A S.A
Sales and updates of insurance and service portfolios via telephone
Intellicall S.A.S
Contact with clients and potential clients of the company, Sale of various telemarketing products, Telephone sales
Teleperformance Colombia
Virtual platforms, Chat customer service, Phone and tickets
Atento Colombia
Customer service line agent for Davivienda bank, Answer their claims, agreements and issues
Millenium S.A.
Multimedia Design
Industrial Technical Bachelor
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Supported customers through chat platforms, handling tickets and inquiries remotely
Customer service line for Claro Colombia, Answer calls and help people to resolve their telephonic line issues
C.O.S. S.A.S.
Customer service line for Colsubsidio employment agency
ComWare S.A.
Organization and classification of documents for approval/rejection in various schemes related to student loans, ICETEX campaign
