This is my profileContact via CazVidVictor
Call Center Professional with diverse customer service and sales experience
Contact
Competencies
Provided support and resolved issues for clients in banking, telecom, and employment sectors
Engaged in outbound and inbound sales activities for insurance, telecommunication products, and services
Classified and organized documents related to student loans and approvals
Utilized Microsoft Office tools to prepare reports, presentations, and manage data
Supported customers through chat platforms, handling tickets and inquiries remotely
Education
Languages
Summary
Experienced call center agent with a proven track record across banking, telecom, and employment sectors, skilled in multi-channel support, sales, and document management.
Key Achievements
- Handled customer inquiries and sales across multiple telecom and banking clients, demonstrating adaptability
- Managed complex document organization and classification tasks for student loan approval processes
- Gained experience in virtual chat, phone, and ticket support, enhancing multi-channel service delivery
Experience
Call Center Business Agent
Sales and updates of insurance and service portfolios via telephone
Call center business agent
Contact with clients and potential clients of the company, Sale of various telemarketing products, Telephone sales
Call Center Agent
Virtual platforms, Chat customer service, Phone and tickets
First Line Agent Call Davivienda
Customer service line agent for Davivienda bank, Answer their claims, agreements and issues
Agent Claro Digital
Customer service line for Claro Colombia, Answer calls and help people to resolve their telephonic line issues
Customer Services Agent
Customer service line for Colsubsidio employment agency
Agent Backoffice
Organization and classification of documents for approval/rejection in various schemes related to student loans, ICETEX campaign