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Victor
IT Support and Customer Service Specialist with 6+ years of experience
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Competencies
Provided technical assistance including network setup, VPN, and hardware configurations.
Assisted customers with service enrollment, issue resolution, and sales, ensuring customer satisfaction.
Effectively communicated technical and service information to users, fostering positive interactions.
Engaged in sales activities for mobile and credit card products, handling inbound calls and closing sales.
Demonstrated soft skills in leadership, empathy, and understanding customer needs to improve service quality.
Education
Languages
Summary
Experienced in technical support, customer service, and sales with over 6 years of proven expertise in diverse roles across telecommunications, IT, and sales environments.
Key Achievements
- Provided technical support across multiple domains including network, VPN, and hardware configurations at COMPUCOM.
- Handled customer inquiries and sales for mobile plans and products at TELVISTA and INNOVA, demonstrating sales and communication skills.
- Gained extensive experience in customer service, technical support, and service desk roles, emphasizing empathy and problem-solving.
Experience
IT tech support T1 and T2
Provide technical support as a first contact, Change passwords, Network connections, VPN, Computer configurations, Printers set ups
Tech support for internet and telephone services
Tech support and T mobile CSR
Help CX to enroll in mobile plans in USA, Make sales for national and international plans
Sales representative
Receive inbound calls after an announcement on TV product, Close the sales, especially Credit Cards