Experienced in technical support, customer service, and sales with over 6 years of proven expertise in diverse roles across telecommunications, IT, and sales environments.
Provided technical assistance including network setup, VPN, and hardware configurations.
Assisted customers with service enrollment, issue resolution, and sales, ensuring customer satisfaction.
Effectively communicated technical and service information to users, fostering positive interactions.
Engaged in sales activities for mobile and credit card products, handling inbound calls and closing sales.
COMPUCOM
Provide technical support as a first contact, Change passwords, Network connections, VPN, Computer configurations, Printers set ups
TKM
TELVISTA
Help CX to enroll in mobile plans in USA, Make sales for national and international plans
INNOVA
Receive inbound calls after an announcement on TV product, Close the sales, especially Credit Cards
Preparatioia certificate
Demonstrated soft skills in leadership, empathy, and understanding customer needs to improve service quality.