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Customer Service & Financial Operations Specialist with 5+ years of experience
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Competencies
Provided customer support and technical assistance in telecommunications and financial services.
Managed accounts, supervised operational activities, and developed commercial strategies in finance-related roles.
Supported technical issues related to telecom and financial platforms, using tools like ITSM and Jira.
Mentored new personnel and supervised operational teams at Grupo OA Inversiones and Grupo N S.A.
Utilized Excel, Notion, Slack, Telegram, and other digital tools to manage workflows and communication.
Education
Languages
Summary
Experienced in customer support, financial administration, and technical support roles within telecom and finance sectors, with proficiency in managing client relations and supervising operational activities.
Key Achievements
- Supervised financial administration and operational management at Grupo OA Inversiones, including accounts management and strategy development.
- Handled customer support and technical assistance for telecom services at Grupo N S.A., including escalation of technical issues via ITSM platform.
- Managed client relations and supported service delivery across banking and cryptocurrency exchange platforms such as Binance and Bybit.
Experience
Fundador y Supervisor
Administración financiera y supervisión operativa en áreas de back office, marketing y ventas., Administracion y gestión de cuentas nuevas., Desarrollo de estrategias comerciales para expansión del emprendimiento., Gestión de personal y resolución de conflictos internos., Atención al cliente y...
Atención al Cliente ‒ Soporte Técnico y Administrativo
Atención al cliente en consultas administrativas, mesa de despacho y back office., Soporte técnico de servicios Claro Hogar (wifi, telefonía VoIP, IPTV) y Claro Móvil., Escalamiento de incidencias técnicas mediante plataforma ITSM., Mentoría de personal nuevo.