Experienced in client communication, dispute resolution, and lead generation across call center environments.
Demonstrated ability to listen, convey information, and handle disputes tactfully with customers.
Provided support and assistance to clients, ensuring customer satisfaction and resolving concerns efficiently.
Generated sales leads and managed appointment scheduling to support sales initiatives.
Proficient in Microsoft Office and Google Drive tools, utilized in daily tasks for communication and documentation.
Call Center Services International (CCSI)
Spoke to customers and potential customers in a friendly way., Listened to their needs and communicated options for them., Good communication skills providing product differences, features and answers to any question., Concise conveyed Information, handled disputes and objections in a tactful...
VoxCentrix Call Center
Listened and assisted potential clients with their needs and concerns., Provided appropriate cue transfers so clients obtain the correct reservations, billing and shuttle., Ensured customer satisfaction and continued business.
Confie
Spoke to customers and potential customers in a friendly way., Listened to their needs and communicated options for them., Generate leads and schedule appointments for a sales team., Juggling multiple tasks, managing schedules, and prioritizing leads effectively.
G.E.D.
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Fluent in English and Spanish, used for client communication and service delivery.