Victor - Customer Service & Operations Specialist with 3+ years in logistics

Guatemala City, Guatemala, GuatemalaRemoteen

Handled escalated calls, resolving complex customer issues efficiently

Managed creation, follow-up, and resolution of lost/missing packages

Published on CazVidVideo interview availableOpen to remote

Summary

Experienced in handling escalated customer calls, logistics, and package resolution with a focus on empathy and attention to detail.

Customer ServiceAdvanced

Provided excellent customer support with a focus on follow-up and resolution

Operations & LogisticsIntermediate

Handled package management and logistics-related tasks within operational processes

Communication & Active ListeningAdvanced

Applied active listening and empathetic communication to improve customer interactions

Case Follow-up & ResolutionIntermediate

Ensured timely follow-up and resolution of customer cases to maintain satisfaction