Experienced professional in SAP environments, IT support, and programming, with a strong focus on technical troubleshooting, process documentation, and customer service.
Developed and supported SAP environments, including ABAP programming and SAP Fiori/UI5 applications.
Provided technical troubleshooting, issue resolution, and support across multiple levels, ensuring timely customer satisfaction.
Worked with MS SQL Server and Transact-SQL for database development and management tasks.
Proficient in ANSI C++, Visual Basic, VBA, and Java, applying these skills in development and troubleshooting settings.
Experienced with Windows, Linux, MacOS/iOS, supporting diverse environments.
EntServ Costa Rica Limitada (DXC)
Development in SAP’s environments (systems), namely ABAP and S4/H ABAP., Support for fixes and continuous improvements, Technical research, Documenting processes
ManPower Costa Rica
Keep up with a daily production goal, Updating ticketing utility, Follow up with customers
Hewlett Packard Costa Rica Limitada
Complete all mandatory trainings and courses, 2nd / 3rd level troubleshooting, Issue resolution, Technical research, Documenting processes, Updating ticketing utility, Follow up with customers.
Procter & Gamble Costa Rica
Complete all technical trainings and courses, 1st level troubleshooting, Issue resolution, Updating ticketing utility, Follow up with customers.
Tech
Accounting and Business Administration