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Victor
SAP ERP Support and Consultant with 5+ years in IT and Business Solutions
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Competencies
Developed and supported SAP environments, including ABAP programming and SAP Fiori/UI5 applications.
Provided technical troubleshooting, issue resolution, and support across multiple levels, ensuring timely customer satisfaction.
Worked with MS SQL Server and Transact-SQL for database development and management tasks.
Proficient in ANSI C++, Visual Basic, VBA, and Java, applying these skills in development and troubleshooting settings.
Experienced with Windows, Linux, MacOS/iOS, supporting diverse environments.
Education
Languages
Summary
Experienced professional in SAP environments, IT support, and programming, with a strong focus on technical troubleshooting, process documentation, and customer service.
Key Achievements
- Supported and enhanced SAP environments including ABAP and S4/H ABAP, ensuring continuous improvements and technical research.
- Provided multi-level IT support across various roles, including troubleshooting, issue resolution, and documentation, supporting customer and internal needs.
- Contributed to process documentation and support utilities to streamline customer and internal workflows in different positions.
Experience
SAP ERP Support and Consultant
Development in SAP’s environments (systems), namely ABAP and S4/H ABAP., Support for fixes and continuous improvements, Technical research, Documenting processes
Order Placing and Item Tracking Support
Keep up with a daily production goal, Updating ticketing utility, Follow up with customers
2nd / 3rd Level IT Support
Complete all mandatory trainings and courses, 2nd / 3rd level troubleshooting, Issue resolution, Technical research, Documenting processes, Updating ticketing utility, Follow up with customers.
1st Level IT Support
Complete all technical trainings and courses, 1st level troubleshooting, Issue resolution, Updating ticketing utility, Follow up with customers.