This is my profileContact via CazVidVictor
Customer Service Supervisor with 10+ years of telecommunications experience
Contact
Puerto Plata, Puerto Plata, Dominican Republic
Available on CazVid
Competencies
Customer Service ManagementAdvanced
Overseeing customer service teams and ensuring high-quality support.
Team SupervisionAdvanced
Managing and mentoring teams to achieve performance goals.
Communication SkillsExpert
Effective communication with clients and team members across various roles.
Telecommunications OperationsIntermediate
Experience in telecom service processes and client account management.
Education
Technician in Sales
UTESA
Completed 2006
Languages
Spanish100%
English100%
Summary
Dedicated customer service professional with extensive supervisory experience in the telecommunications industry. Skilled in team leadership, client relationship management, and service quality assurance.
Key Achievements
- Supervised customer service operations across multiple telecom companies
- Led teams at Marcom Telecom, Americall, ACS BPS Xerox, and Stream Global Services
- Managed client relationships and maintained service quality standards
Experience
QA Supervisor
Marcom Telecom, Americall
2005
Customer Service
Stream Global Services
2007 - 2009
Skills
Customer Service ManagementTeam SupervisionCommunication SkillsTelecommunications Operations
Published on CazVid - Jul 3, 2025