Results-driven professional with extensive experience in customer support, quality evaluation, and client success. Skilled in communication, report preparation, and process optimization to enhance customer satisfaction and operational efficiency.
Proven ability to manage client relationships, resolve issues, and ensure high satisfaction levels.
Effective in communicating with clients and teams, ensuring clarity and positive engagement.
Skilled in generating and analyzing reports to monitor performance and improve processes.
Experienced in tracking and optimizing operational workflows to meet KPIs.
Finally
Manage and maintain ongoing client relationships.. Provide administrative and operational account support.. Communicate consistently with clients and internal teams.. Handle requests, issue resolution, and case follow-ups.. Ensure customer experience and retention metrics are met.
Broadway Support Services
Provided customer support via chat.. Managed accounts, requests, and information updates.. Monitored processes and ensured KPI compliance.
Concentrix
Prepared daily quality and performance reports.. Monitored interactions to ensure compliance with standards.. Delivered structured feedback and coaching sessions.
Concentrix
Provided operational support for complex inquiries.. Assisted in team knowledge development and performance improvement.
Bachelor’s Degree
High School Diploma
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Concentrix
Assisted customers with account management and inquiries.. Managed requests while meeting departmental performance metrics.
