Customer Service Professional | CazVid

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Victoria Roberta De Matta López

Tijuana, Baja California, Mexico

Customer Service Specialist with 5+ years of client support expertise

  • Resolved customer issues and improved operational efficiency
  • Provided detailed account and billing discrepancy solutions
  • Generated financial reports on account receivables
Customer Support
Advanced
Handled customer inquiries, problem resolution, and support across multiple platforms.
Technical Support
Intermediate
Utilized tools like Zendesk, Salesforce, and communication platforms to assist clients effectively.
Financial Reporting
Intermediate
Generated and reviewed financial statements related to accounts receivable status.
Account Management
Beginner
Managed account inquiries and billing discrepancies to ensure client satisfaction.
02/11/2019 - 04/15/2020
Customer Service Representative
ICS
Conducted, maintained, tested and repaired equipment’s that is used to make payment., Resolved Customers problems, improved operations and provided exceptional client support., Reviewed and solved account and billing discrepancies., Generated financial statements and reports detailing account receivable status.
02/07/2018 - 01/08/2019
Customer Service Representative
C3
Provided the customers with FedEx Tracking number., Provided the customer with a solution on the delivery process of their packages., Gave them a clear answer about the time their packages will be received.
🎓
Parkridge Private School
High School Diploma

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