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Legal and Customer Service Specialist with 5+ years of diverse experience
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Competencies
Assisted in preparing and reviewing legal documents, ensuring compliance and accuracy.
Reviewed credit reports, developed financial plans, and supported debt settlement strategies.
Provided technical and customer service support across multiple platforms and industries.
Engaged clients with tailored solutions and managed complex objections to boost sales performance.
Used CRM systems to track customer history, manage data entry, and support client interactions.
Education
Languages
Summary
Experienced in legal assistance, sales, technical support, and client relationship management, with proven ability to adapt to diverse roles.
Key Achievements
- Streamlined legal document preparation and recordkeeping processes at Alonso & Alonso Attorneys.
- Achieved a 98% objection resolution rate in sales negotiations at GoDaddy LLC, earning recognition as Quarter 4 2021 Representative.
- Generated and maintained customer support tickets exceeding 40 daily at Lyft, ensuring high service standards.
Experience
Legal Assistant
Assisted with the preparation of legal documents for filing in court, Developed and maintained an organized filing system for records management, Researched and reviewed legal documents to ensure accuracy and completeness, Conducted investigations and interviews with clients, witnesses, and experts to identify relevant facts and information
Account Manager
Proactively engage with clients enrolled in debt settlement programs to ensure a comprehensive understanding of their financial situations., Conduct comprehensive reviews of client credit reports, identifying areas for improvement and formulating strategies to enhance creditworthiness., Implement personalized financial plans, offering strategic guidance and tailored solutions to facilitate debt resolution., Provide ongoing support to clients, tracking payments, and ensuring adherence to established plans., Collaborate with clients to navigate and address any challenges, offering transparent and effective communication throughout the process.
Customer service and Case Manager
Provided assistance to Lyft users with problems related to billing, product malfunctioning, and safety concerns., Received inbound chats and calls while also working on emails sent to the platform's users by submitting solved tickets that needed to be 40 tickets daily, normally surpassed.
Senior Sales Executive
Served as an outbound sales representative for new and preexisting GoDaddy clients. Sold high-margin web services and collected, analyzed, and resolved customer issues while upselling additional services. Served as the first escalation point of contact for a pool of customer sales representatives, converting 98% of primary objections before tertiary escalation., Utilized CRM databases to track customer histories to better and more quickly serve and upsell to customers. Applied problem-solving skills to complex client objections. Navigated a diverse product array to dynamically match capabilities to customer needs., Supported management's 'Sales and Speed' initiative through continuous data entry improvement suggestion which was accepted and implemented. Sales-flow changes saved 1.5% of man-hours and increased cold conversion by 3% across the Sales Representative field at GoDaddy. Awarded bonus for the initial suggestion and recognized as Representative of the Quarter (Q4 2021).
Advisor I Technical Support and Customer Service
Provided technical and troubleshooting support for Microsoft Xbox Products and services, Help customers with problems related to payments, accounts, refunds, fraud, and account management in general., Resolve technical and hardware problems that the product may have such as hardware malfunction, defective parts and physical damage.