Gonzalo - Customer Service & Appointment Setting Specialist with Diverse Industry Experience

Buenos Aires, Buenos Aires F.D., Argentinaen

Managed customer service and billing in high-end printer cartridge sales environment.

Coordinated logistics, technician scheduling, and lead management for a mobile locksmith service.

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Summary

Experienced in customer interaction, appointment scheduling, and logistics coordination across varied industries.

Key Achievements

Handled multi-channel communication and multitasked across various operational responsibilities.

Skills

Customer ServiceAdvanced

Provided support and problem resolution to clients in both product sales and service industries.

Appointment SettingAdvanced

Scheduled, coordinated, and managed appointments across different sectors including retail and field services.

Logistics & Lead ManagementIntermediate

Handled logistics, lead filtering, and technician coordination in a mobile service context.

Communication SkillsExpert

Utilized strong conversational and emailing skills to facilitate client interactions and support workflows.

Technical Tools Proficiency

Experience

Appointment setter

Connempathy - LD Products

January 2022 - May 2022

Customer service for a high-end printer cartridge business., Back-to-back inbound calls., Payment processing/billing., Upselling., Package tracking/management., Emailing.

Line Manager Beginner

Alohomora Locksmith

June 2022 - November 2023

Logistics, customer service, tech support, appointment setting and lead management for a mobile locksmith service., Item tracking software., Payment processing/billing., Appointment setting software., Coordination of technicians on the field., Lead processing/filtering/management from multiple sources., Multitasking., Emailing.