This is my profileContact via CazVidAlejandra
Customer Support Specialist with 8+ years in tech and service industries
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Competencies
Demonstrated proficiency in client communication, problem-solving, and account management.
Handled software installations, system upgrades, and bug fixes for electronic payment devices.
Created engaging learning environments and communicated effectively in English.
Managed child-related activities with flexibility and foresight as an au pair.
Utilized interpersonal skills to collaborate effectively and lead projects when required.
Education
Languages
Summary
Experienced in technical support, customer service, and language instruction, with a proven record of managing client interactions and developing training methodologies.
Key Achievements
- Provided technical and product support to clients at IGT Solutions and Sitel.
- Managed customer account data updates and refunds efficiently at Contact Point 360.
- Developed a proprietary teaching method for preschool language classes at Instruir ONG.
Experience
Customer Service Representative
Provide technical and general product support., Update data on the platform and provide solutions to customer's problems and concerns.
Customer Service Representative
Providing personalized product advice to customers., Managing account data updates., Processing refunds., Handling customer accounts to ensure efficient service.
Au Pair
Acquire fluency in the English language to provide clear and confident communication., Responsible for proactive decision making and flexible planning of child related activities.
English Teacher
Specialized in learning methodology for preschool students., Developed own method to create enjoyable classes and facilitate language use.
Technical Support Representative
Provide technical support such as software installation and upgrades., Bug fixes in the operating system of electronic payment devices., Assistance with respect to payments and transactions made by the customer.