Experienced in legal document preparation, case management, team leadership, and bilingual client support. Skilled in process optimization and client communication in fast-paced environments.
Prepared legal documents, managed case records, and organized evidence for immigration cases.
Led and developed teams, set performance expectations, and implemented coaching plans to improve performance.
Provided customer support, managed client interactions, and resolved escalated issues efficiently.
Communicated effectively with clients in both English and Spanish, supporting legal and customer service needs.
Alonso & Alonso Attorneys at Law
Assist attorneys in preparing immigration removal filings, including asylum, VAWA, and T-Visa cases., Draft legal documents, case summaries, and client declarations in both English and Spanish., Maintain accurate case records, organize evidence, and ensure timely filing with USCIS and EOIR.,...
TASKUS Colombia S.A.S
Set performance expectations and monitored progress towards goals, providing ongoing coaching and feedback., Developed and mentored team members, improving performance and leadership potential., Enhanced productivity through process optimization and regular review of key metrics., Managed conflict...
Accedo 24-7
Led and motivated a team to achieve service excellence and quality targets., Implemented structured coaching plans to improve individual and team performance., Collaborated with department heads to align goals and ensure operational efficiency., Increased customer satisfaction through prompt and...
Accedo 24-7
Delivered exceptional customer support while maintaining professionalism in high-pressure situations., Handled escalated issues efficiently and maintained detailed case documentation., Provided informed recommendations and guided customers through online processes., Improved user experience through...
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