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Wagner
Agent for Solar Appointment Scheduling in English
Video resume
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Competencies
Demonstrated experience with Assertive Communication.
Demonstrated experience with Teamwork.
Demonstrated experience with Frustration Tolerance.
Demonstrated experience with Conflict Resolution.
Demonstrated experience with Customer Focus.
Education
Languages
Summary
Agent for Solar Appointment Scheduling in English open to new opportunities
Experience
Agent for Solar Appointment Scheduling in English
Coordinate and schedule appointments with potential customers for consultation on solar energy solutions.. Contact potential customers in English, present the solar program and qualify their interest and suitability.. Confirm and send appointment reminders to customers to ensure attendance.. Collaborate with the sales team, update customer records and report on appointment activity.. Provide basic information and resolve initial questions about the solar program.
Freelancer English Course for Children
Teach children the basic fundamentals of the English language, including an essential understanding of the verb "to be".. Design and plan lessons adapted to the age and level of the children.. Deliver interactive and playful lessons to facilitate English language learning.. Evaluate students' progress and adjust lessons as needed.. Create and use educational materials such as games and exercises.. Foster a motivating and positive learning environment.. Inform parents of their children's progress and provide recommendations.. Adjust teaching strategies to meet the individual needs of each child.. Manage classroom time and resources for an effective learning experience.
Customer Service
Respond and resolve customer inquiries through calls, emails or chat, offering effective solutions.. Coordinate with customers on FedEx shipments of goods.. Handle complaints and claims, following up to ensure customer satisfaction.. Provide details about products and services, helping customers make informed decisions.. Record and update customer information in the system, ensuring accuracy and completeness.. Process transactions and service requests, such as orders and cancellations, following established procedures.. Maintain a professional attitude and meet service quality standards in all interactions.. Use call and data management tools to provide efficient service and record interactions.
Skills
Video Transcript
Customer service support
Hi, my name is Wagnerand I'm applying for a job in English of course. I have experience working in different call centers and I would like to get one of those positions related to that field and especially to the one which I saw related to reservation agents. So I would like to apply to that.