Waldo - Customer Service Specialist with 5+ years in service industry

El Salvador, Northern Mindanao, Philippinesen

Handled multiple online chat platforms at Hotels.com and Credit Karma, ensuring quick resolution of customer issues.

Developed marketing collateral and managed lead generation at Real State Assistance, increasing potential sales outreach.

Contact via CazVid

Published on CazVid

Summary

Experienced in customer support, sales assistance, and administrative tasks across various service-focused roles.

Key Achievements

Provided transportation and translation services at One Call CM Interpretations, facilitating healthcare access for injured workers.

Skills

Customer ServiceAdvanced

Provided proactive support and problem resolution in online and direct customer interactions.

CommunicationAdvanced

Effectively responded to inquiries and communicated complex information across multiple platforms.

Sales SupportIntermediate

Supported sales processes through follow-ups and lead management, contributing to revenue generation.

Administrative TasksIntermediate

Handled scheduling, documentation, and correspondence to ensure efficient office operations.

Marketing & Lead Generation

Experience

One Call CM Interpretations and transportations Services.

2021-10 - Current

Transport + Language solutions provide injured workers with transportation to medical appointments, and once there, translation services so they understand the healthcare they are receiving.

Real State Assistance

2021-06 - 2021-10

Monitored territory and capitalized on potential sales opportunities by contacting owners and setting up meetings, Developed and deployed marketing collateral to promote properties and drive sales., Generated leads for sales and rental properties through cold calls and referrals., Coordinated leads management with CRM software to improve efficiency with prioritized prospects., Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Virtual Customer Service Representative

Credit Karma

2020-06 - 2021-05

Troubleshoot and resolve online ordering issues and concerns to promote seamless ordering process for customers, Answered live online chats to give a quick answer and solve problems faster., Followed- up with online price quotes via email and phone to answer questions and close sales., Responded to website and email inquiries within 3 to 5 business days to maintain customer satisfaction and generated positive reviews.