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Walter
Customer Service & Language Interpreter at Teleperformance and Interactive Contact Center
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Competencies
Proven ability to handle customer inquiries and resolve issues efficiently in fast-paced environments.
Fluent in English and Spanish, effectively bridging language barriers in customer support and medical interpretation.
Skilled in managing reservations and sales, contributing to increased revenue and customer retention.
Ability to connect with diverse clients, ensuring respectful and effective communication.
Education
Languages
Summary
Dedicated bilingual professional with extensive experience in customer support, reservation management, and medical interpretation. Proven ability to deliver exceptional service across hospitality, entertainment, and healthcare sectors. Currently pursuing Industrial Engineering to enhance operational skills.
Key Achievements
- Delivered exceptional reservation and sales services, enhancing customer satisfaction and loyalty.
- Provided bilingual support, bridging communication gaps for diverse clients in the healthcare and entertainment sectors.
- Supported US insurance companies as a medical interpreter, facilitating accurate communication in critical situations.
Experience
Customer Service Representative - IHG Campaign
Provided reservation and room sales services for clients.
Customer Service Representative - Netflix Campaign
Assisted customers with inquiries and concerns related to Netflix services.
Medical Interpreter-Language Line Solutions
Bridge as medical interpreter and support all insurances USA provide.