Customer service professional with over 10 years of experience in call centers, supporting diverse customer needs through multiple communication channels. Skilled in handling sensitive information and resolving concerns efficiently.
Extensive experience in assisting customers through phone calls, chat, and email in high-pressure environments.
Provided tech support for various issues, demonstrating problem-solving skills and technical knowledge.
Managed appointment scheduling and medical inquiries, ensuring accurate and timely responses.
Skilled in effective communication, handling customer concerns with professionalism and empathy.
OCLINCALS OUTSOURCED SERVICES
CONCENTRIX Call Center
IPCC INATEC
Capital One Bank. SITEL Call Center
Physic-Mathematic
Middle Technician
Quick learner with ability to adapt to various roles and industries, contributing to team success.