Wendolyn - Management professional with 10+ years in client services and process automation

Guatemala City, Guatemala, Guatemalaen

Led transition and training initiatives in equipment orders management at HCL Guatemala, improving team skills and process efficiency.

Directed recruitment, training, and automation projects at Capgemini Business Services, enhancing operational effectiveness.

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Summary

Dedicated manager with expertise in team leadership, stakeholder engagement, and process automation within client services and sales domains.

Key Achievements

Supported customer service operations at GENPACT through call handling, escalation support, and new hire onboarding.

Skills

Team ManagementAdvanced

Directed teams across different operational areas, focusing on skills development and performance.

Stakeholder ManagementAdvanced

Managed relationships with stakeholders to present goals, results, and ongoing projects.

Process AutomationIntermediate

Developed automation strategies and implemented best practices to streamline workflows.

Training and DevelopmentAdvanced

Created training materials, led sessions, and supported onboarding for new hires to ensure operational excellence.

Customer Service & Sales

Experience

Equipment orders Manager

HCL Guatemala

09/2019 - 08/2024

Transition Lead, trainer and claim review specialist., Training and skill development within the team to support every metric (SLAs and KPIs)., Process automation, development of best strategies to complete tasks., Direct Stakeholder management and presentation of goals and results., Best practice...

Collections Manager

Capgemini Business Services

08/2011 - 03/2019

Recruitment and Transition Lead to ensure an effective team per the assigned process., Training and skill development within the team to support every metric (SLAs and KPIs)., Project development and management to include automation into the process., Direct Stakeholder management and...