Wendy - Administrative & Academic Support with 5+ years in education and customer service

Handled scheduling, travel logistics, and document management for academic and corporate contexts.

Guided students and contributed to research projects, improving academic and professional communication.

Managed customer inquiries and professional correspondence to ensure client satisfaction.

Coordinated university events and meetings, overseeing logistical arrangements and execution.

Guide students in research methodology, thesis structuring, and academic writing, ensuring alignment with university standards., Enhance students' writing and communication skills through grammar, structure, and professional expression coaching., Provide personalized tutoring in marketing concepts, international trade, and financial management to improve academic performance., Assist students in understanding global supply chain logistics, export-import documentation, and international trade regulations.

Managed executive calendars, scheduled meetings, and coordinated domestic and international travel logistics., Acted as a primary point of contact, handling correspondence, screening calls, and maintaining professional communication., Drafted, reviewed, and edited reports, presentations, and business documents for executive review., Organized and maintained digital and physical filing systems, ensuring data security and accessibility., Resolved customer inquiries and escalations efficiently, improving customer satisfaction and retention., Compiled service performance reports and analyzed customer feedback to identify areas for operational enhancement.

Provided executive-level administrative support, managing schedules, communications, and meeting logistics., Coordinated high-profile university events, handling all logistical aspects to ensure seamless execution., Prepared professional presentations, business cards, and reports for internal and external stakeholders., Arranged complex travel itineraries, accommodations, and transportation for university executives and guests.