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Data Analysis Specialist with 5+ years in the Telecommunications industry
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Competencies
Performed data analysis tasks including collecting, processing, and interpreting large data sets.
Created dashboards and visual reports to communicate insights to stakeholders.
Utilized SQL for data querying and management in various projects.
Effectively coordinated with cross-functional teams and presented data insights.
Managed project timelines and deliverables for data-driven initiatives.
Education
Summary
Dedicated data analyst with extensive experience in telecom data optimization and visualization.
Key Achievements
- Led data collection and analysis to optimize network performance.
- Developed dashboards and reports for executive decision-making.
- Improved data processing workflows to enhance team efficiency.
Experience
Customer Service and Technical Support
Provide customer service: Offer personalized support and advice, answering questions and ensuring a positive experience., Diagnose and repair equipment: Diagnose faults and oversee repairs to ensure products are functioning properly., Provide technical support: Provide remote or on-site assistance for equipment installation, configuration, and maintenance., Prepare technical reports: Document interventions, detailing faults and solutions applied., Perform post-service and post-sale follow-up: Ensure customer satisfaction with appropriate follow-up after technical service and sale.
Multifunctional customer service
Receive orders and process invoices: Organize customer orders and issue the corresponding invoices., Customer service: Provide personalized service, answer questions, and ensure a satisfactory experience., Assist in the kitchen: Help prepare food, maintaining quality and order in the kitchen area., Stocking and organizing products: Ensure the correct display and replenishment of products in the sales area., Verifying product quality: Check that products are in good condition and ready for sale., Problem solving: Address and resolve any issues that arise during customer service or service.
Project Manager – Pre-professional Internship
Develop and design: Participate in the design and creation of social projects., Test and adjust: Run tests on the prototype, adjusting components and ensuring proper functioning., Prepare technical documentation: Write detailed reports on the development process, tests performed, and results obtained., Coordinate resources and materials: Organize the procurement and organization of the materials necessary for the development of the project., Present project progress: Present the results and progress of the project to the Foundation and other interested parties.
Digitizer – Pre-Professional Internships – Foreign Languages Unit
Digitize academic documents and educational materials, ensuring their proper organization and storage., Manage and update: Digitized database to facilitate access to documents., Collaborate in organization: Classification of digital educational material for easy access by students and teachers., Verify: The quality and accuracy of digitization, ensuring the integrity of the information.