Will - English Teacher

Demonstrated experience with Customer experience and conflict resolution.

Demonstrated experience with Customer support via email, chat, and video call.

Demonstrated experience with Continuous learning mindset and improvement orientation.

Demonstrated experience with Professional email writing in both English and Spanish.

Demonstrated experience with Order Processing.

Teach English to students (children, teens, and adults).. Deliver an average of 6 classes per day, online.. Focus on conversational English, grammar basics, vocabulary, and practical communication.. Design customized lesson plans adapted to student level and learning objectives.. Work independently in a multicultural, international environment.

Customer service in English, Spanish and French, handling inquiries via email, chat, calls.. Assisting with pricing, ticketing, rerouting, exchanging and refunding tickets as needed.. Effectively resolved conflicts, complaints, and requests with an empathetic and results-oriented approach.. Coordinate with internal teams through tools such as Slack, Zoom, Teams, WhatsApp.. Used CRM (ej, TuulBax) to log interactions, track tickets, and generate reports.. Work autonomously with minimal supervision.. Collaborate in virtual environments, participating in remote training sessions and team meetings.

Managed daily operations of a two-story catamaran with a 180-guest capacity, delivering 95%+ customer satisfaction ratings.. Supervised and trained a team of 6 staff members, including operations personnel and mariners, leading to a 75% improvement in service efficiency and guest feedback scores.. Led sales and logistics coordination for premium tour packages, increasing revenue by 60% and optimizing occupancy rates through strategic pricing and promotions.

Customer service in English, Spanish and French, handling inquiries via email, chat, calls.. Assisting with pricing, ticketing, rerouting, exchanging and refunding tickets as needed, calendar management, executive scheduling, travel coordination, email drafting, and report preparation.. Effectively resolved conflicts, complaints, and requests with an empathetic and results-oriented approach.. Coordinate with internal teams through tools such as Slack, Zoom, Teams, WhatsApp.. Used CRM (ej, TuulBax) to log interactions, track tickets, and generate reports.. Work autonomously with minimal supervision.. Collaborate in virtual environments, participating in remote training sessions and team meetings.

Managed all operational aspects of luxury catamaran services, including crew leadership, maintenance scheduling, supply chain logistics, and customer experience oversight.. Supervised and coordinated a 7-person team, ensuring seamless execution of high-quality service for both national and international clients.. Handled budget planning and cost control, achieving operational efficiency and minimizing overhead expenses.. Generated detailed financial reports and performance summaries for company leadership, using tools such as Google Sheets and Excel.. Ensured full compliance with maritime safety standards and regulatory frameworks, conducting regular safety checks and crew briefings.. Developed maintenance logs, supply checklists, and crew rotation schedules to optimize productivity and resource use.. Maintained real-time communication and logistics coordination using WhatsApp, Trello, and email, applying remote-ready workflows in a dynamic setting.

Teach English to students (children, teens, and adults).. Deliver an average of 6 classes per day, online.. Focus on conversational English, grammar basics, vocabulary, and practical communication.. Design customized lesson plans adapted to student level and learning objectives.. Work independently in a multicultural, international environment.