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Medical Records Specialist & Bilingual Customer Support Expert
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Competencies
Expertise in HIPAA compliance, medical record retrieval, and prescription coordination to ensure accurate healthcare documentation.
Fluent in English and Spanish, facilitating effective cross-language support in healthcare and customer service settings.
Skilled in high-volume inbox management, chat support, and issue resolution to enhance client satisfaction.
Experience in resolving billing discrepancies and reviewing insurance documentation to ensure regulatory compliance.
Proficient in scheduling complex medical appointments and managing patient workflows with healthcare platforms.
Education
Languages
Summary
Dedicated medical records specialist and bilingual support professional with extensive experience in healthcare workflows, insurance claims, and customer service. Skilled in HIPAA compliance, appointment scheduling, and real-time bilingual communication to optimize patient and client satisfaction.
Key Achievements
- Managed end-to-end prescription workflows, ensuring compliance and timely claim approvals at Easy Breath.
- Resolved billing discrepancies and maintained HIPAA-aligned records for insurance claims, enhancing accuracy and compliance.
- Facilitated real-time bilingual support, improving customer satisfaction and issue resolution efficiency.
- Supported high-volume chat and email inquiries, troubleshooting account issues and identifying technical trends.
- Scheduled complex medical appointments and provided live translation, improving patient care coordination.
Experience
Medical Records Specialist (Remote)
Manage end-to-end prescription request workflows, coordinating with healthcare providers to secure signed documentation for CPAP therapy and claim approvals.. Facilitate HIPAA-compliant medical record retrieval via Vonage Fax to support insurance appeals and establish medical necessity for claims.. Optimize website chat conversion rates by engaging prospects in real-time and securing contact information for the sales development pipeline.. Maintain precise documentation within internal databases, ensuring speed and precision in handling sensitive Personal Health Information (PHI).
Freelance Insurance Claims Collector
Resolved billing discrepancies and reviewed insurance documentation for regulatory compliance.. Maintained secure, HIPAA-aligned records and professional client communications.
Spanish/English Interpreter
Facilitated real-time bilingual support via phone for diverse professional sectors.. Logged and escalated complex inquiries within the company CRM to ensure timely resolution.
Chat Support Specialist
Supported users via chat and email regarding account access, identity verification, and payment troubleshooting.. Documented case details in Salesforce and identified recurring technical issues for escalation.
Medical Interpreter & Scheduler
Scheduled complex patient visits and provided live translation for medical instructions.
Appointment Scheduler & Sales
Managed patient visit scheduling using Epic and G-Gastro platforms.. Resolved scheduling conflicts and confirmed appointments to maximize clinic throughput.