William - Customer Support & Operations Specialist with 5 years of service experience

San Salvador, San Salvador Department, El Salvadoren

Progressed from customer support roles to team leadership and operations management.

Handled multi-channel customer interactions including calls, chats, and emails, gaining diverse communication skills.

Published on CazVid

Summary

Experienced in multi-channel customer service, team supervision, and process support across telecommunications and finance sectors.

Key Achievements

Supported multiple departments such as billing, technical troubleshooting, and order support, demonstrating role flexibility.

Skills

Customer SupportAvanzado

Provided Tier 1 technical and billing support via calls, chat, and email for telecommunications and services.

Team Leadership & SupervisionIntermedio

Led workload assignment, monitored team performance, and supported operations as a team lead in a BPO environment.

Technical TroubleshootingIntermedio

Assisted customers with internet issues and created support tickets for escalation when necessary.

Administrative & ReportingIntermedio

Generated performance reports, managed documentation, and supported special projects for operations and finance teams.

Experience

FINANCE TEAM LEAD

PRONTO BPO - TASKEASY

05/12/2020 - 11/15/2022

Assign the workload to agents., Run a performance report per agent., Assist the operations whenever it is needed., Start the claim process whenever notified of a property damage report., Assist Hikki (TE Finance Manager) on special projects or requests., Ensure that all reports managed by the team...