William - Customer Service Professional at F.P.S. Full Potential Solutions

Guided teams and managed customer interactions to ensure quality service delivery.

Skilled in bilingual communication, facilitating clear and effective interactions with clients and team members.

Capable of assessing situations quickly to determine optimal solutions in customer service scenarios.

Efficiently manages multiple tasks, ensuring timely completion of customer requests and processes.

Handled different processes such as billing, portfolio recovery, equipment reception and collections.

Worked as a virtual security guard and in the customer service area.