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B2B Sales Agent at Foundever
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Competencies
Specialized in empathetic communication, building trust and resolving issues effectively to ensure customer loyalty.
Experienced in engaging business clients, offering tailored solutions, and closing sales to maximize revenue.
Skilled in developing strategies to retain clients and reduce churn through personalized engagement.
Proficient in designing and delivering training sessions that improve team performance and skillsets.
Capable of thinking outside the box to resolve complex customer and operational issues efficiently.
Education
Languages
Summary
Dedicated to enhancing customer satisfaction and retention through tailored strategies, effective training, and superior service. Proven success in B2B sales, customer retention, and team leadership.
Key Achievements
- Reviewed performance metrics and provided tailored strategies to vacation property owners, enhancing listing visibility and revenue.
- Retained customer base for Dish Network by offering targeted solutions, reducing churn and increasing customer loyalty.
- Designed and delivered comprehensive training programs, improving new hire onboarding efficiency at Teleperformance.
- Fostered a culture of continuous improvement as Supervisor, motivating teams to solve problems proactively.
- Consistently achieved high customer satisfaction and loyalty through empathetic service and effective issue resolution.
Experience
B2B Sales Agent
Call Vrbo property owners to review the performance of their vacation rental listings and discuss results in a clear and professional way.. Provide tailored strategies on pricing, availability, listing content, and guest experience to improve performance and grow revenue
Retention Agent
Retained base customer to keep Dish network services.. Assured to provide any applicable offer to customers who wanted to reduce the bill.
Trainer
Trained new hires.. Coordinated and planned training sessions.. Assessed individual training needs to develop tailored training plans.
Supervisor
Created culture of continuous improvement, inspiring employees to take action and solve problems.
Sales Agent Representative
Provided exceptional customer service, resulting in high levels of customer satisfaction and repeat business.. Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Agent
Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.