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Customer Service & Sales Professional with 7+ years in Telecom & Media
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Competencies
Provided customer support, complaint resolution, and service promotion in diverse roles.
Conducted cold calling, product promotion, and contract negotiations to boost sales.
Organized educational programs, managed schedules, and coordinated team activities.
Maintained tracking files, organized documents, and updated data in various roles.
Polite and effective communication across customer service, training, and coordination tasks.
Education
Summary
Experienced in customer service, sales, quality assurance, and team coordination across media, telecom, and healthcare sectors, with strong communication and management skills.
Key Achievements
- Handled diverse roles in customer service, sales, quality assurance, and management across multiple industries.
- Managed affiliate requests, coached agents, and maintained accurate tracking files as a Quality Analyst.
- Led sales initiatives through cold calling, product promotion, and customer engagement for telecom services.
Experience
Quality Analyst
Quality Analyst, ensuring that agents maintain all aspects and requirements of affiliates., Prioritize affiliate requests., Provide coaching to agents when required., Keep tracking files up to date to have accurate data on hand.
Sales Agent
Responsible for representing the company through cold calling to buy properties in different cities around the United States.
Sales and customer service Agent
Responsible for receiving chats and attending to the requirements, complaints and claims of users of the service provided by AT&T in the United States., Promote the different products and services to old users and attract new users to the AT&T service.
Assistant cashier
Cash management, reception and delivery of packages.
Emergency billing clerk
Reception and organization of documents, updating data and activation of appointments in the emergency area for primary care.
Zonal Coordinator North of the Valley
Dissemination of educational offerings, organization of documents and registration to platforms and management of student groups.
Commercial Advisor
Customer service, marketing and sale of telecommunications products and services, telemarketing and training of new advisors.