Experienced in customer service, sales, quality assurance, and team coordination across media, telecom, and healthcare sectors, with strong communication and management skills.
Provided customer support, complaint resolution, and service promotion in diverse roles.
Conducted cold calling, product promotion, and contract negotiations to boost sales.
Organized educational programs, managed schedules, and coordinated team activities.
Maintained tracking files, organized documents, and updated data in various roles.
LAMASSU MEDIA SAS
Quality Analyst, ensuring that agents maintain all aspects and requirements of affiliates., Prioritize affiliate requests., Provide coaching to agents when required., Keep tracking files up to date to have accurate data on hand.
LAMASSU MEDIA SAS
Responsible for representing the company through cold calling to buy properties in different cities around the United States.
ACCEDO COLOMBIA SAS
Responsible for receiving chats and attending to the requirements, complaints and claims of users of the service provided by AT&T in the United States., Promote the different products and services to old users and attract new users to the AT&T service.
CONCESSIONS “IRMA TULIA SAS”
Cash management, reception and delivery of packages.
Labor Technician
Labor Technician
Communications Systems Technology
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Polite and effective communication across customer service, training, and coordination tasks.
HOSPITAL GONZALO CONTRERAS ESE
Reception and organization of documents, updating data and activation of appointments in the emergency area for primary care.
ACADEMIC RESEARCH AND TECHNOLOGICAL DEVELOPMENT CENTER OF WESTERN COLOMBIA "JORGE ELIECER GAITÁN"
Dissemination of educational offerings, organization of documents and registration to platforms and management of student groups.
ROJAS TELECOMUNICACIONES E.U. (MOVISTAR)
Customer service, marketing and sale of telecommunications products and services, telemarketing and training of new advisors.
