Willmer - Dispatch & Customer Service Specialist with 15+ years of logistics and support experience

Experienced in using dispatch tools to coordinate deliveries and pickups efficiently.

Led customer service teams and managed communication to improve client satisfaction.

Provided technical support and analysis in various roles including insurance and medical sectors.

Led teams within customer service and support roles, managing tasks and workflows.

Provided Tier 1 technical support for insurance management software, resolving system integration errors and data inconsistencies., Managed complex incidents involving client-side miscommunication between software and external carrier platforms., Collaborated with distributed teams to ensure timely updates and accurate claim tracking., Maintained high satisfaction levels through active listening, clear explanations, and follow-up.

Provided remote technical support to U.S.-based clients for insurance platforms, focusing on resolving access issues, billing errors, and CRM functionality., Assisted clients with document management and form submissions using Microsoft Excel and proprietary tools (e.g., Four Point Inspection Reports)., Delivered high-quality customer care via phone, email, and live chat., Handled technical escalations involving software misconfigurations and guided clients through browser permissions and software installation., Utilized EPIC and White platform to interface with insurance carriers and validate real-time policyholder information., Collaborated to develop and implement a data archiving system.