Wilmer Rocha

Customer Service / Medical Records Clerk

In my recent role at a law firm, I worked as a receptionist and medical records clerk. As a receptionist, I answered and directed phone calls, and scheduled Uber’s ride either for heading to their appts or heading home.nAs a medical records clerk, I needed to retrieve medical and billing records. Therefore, I contacted providers to inquire about their preferred method for requesting medical and billing records. Once they provided their preferred method, I updated the request letter and the HIPAA form accordingly. After sending these documents, I consistently used my calendar to ensure proper follow-upn