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Wilna
Customer Service & Support with 8+ years in Telecom and Education
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Competencies
Provided direct support and problem resolution to customers in telecom and virtual settings.
Implemented strategies to retain customers by offering personalized solutions and deals.
Taught English grammar, listening, reading, and vocabulary to students under a scholarship program.
Interpreted medical and legal calls from Hispanic speakers for better understanding in healthcare and legal contexts.
Utilized digital tools and social media for content creation and client engagement in marketing efforts.
Education
Languages
Summary
Dynamic professional with over eight years of experience in client support, data-driven marketing, and customer engagement, with a passion for problem solving.
Key Achievements
- Provided customer care and problem solving at AT&T, handling diverse inquiries about bills and services.
- Retained customers at Great Virtual Works by offering tailored deals aligning with their needs and budgets.
- Taught English to young adults through a government scholarship program, improving students' language skills and academic performance.
Experience
Customer Service Specialist
Provide customer service care and problem solving to different customers, who used to call about their bills and services with the company.
Customer Retention Specialist
Retain customers who want to leave the company because of the charges, help people to get better options for them, providing them best deals that match perfect with their necessities and budget.
Teach young adults through a government program which is a scholarship for Dominican students, teaching grammar, listening, reading and vocabulary to students, so they can learn English., Work with reports from students, so they can pass their grades and maintain their scholarships.
Interpreting in third person medical and legal calls, from Hispanic people to Americans or English people, so they could have better understanding when visiting their doctors.