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Wilna Nathalia Perez's avatar
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Wilna Nathalia Perez

Santo Domingo, Nacional, Dominican Republic

Customer Service & Support with 8+ years in Telecom and Education

  • Provided customer care and problem solving at AT&T, handling diverse inquiries about bills and services.
  • Retained customers at Great Virtual Works by offering tailored deals aligning with their needs and budgets.
  • Taught English to young adults through a government scholarship program, improving students' language skills and academic performance.
Customer Service
Advanced
Provided direct support and problem resolution to customers in telecom and virtual settings.
Client Retention
Intermediate
Implemented strategies to retain customers by offering personalized solutions and deals.
English Language Instruction
Intermediate
Taught English grammar, listening, reading, and vocabulary to students under a scholarship program.
Interpretation Skills
Intermediate
Interpreted medical and legal calls from Hispanic speakers for better understanding in healthcare and legal contexts.
Digital Marketing
Intermediate
Utilized digital tools and social media for content creation and client engagement in marketing efforts.

Languages

English
Intermediate
See Full Skillset on CazVid
2015 - 2016
Customer Service Specialist
AT&T
Provide customer service care and problem solving to different customers, who used to call about their bills and services with the company.
2016 - 2017
Customer Retention Specialist
Great Virtual Works
Retain customers who want to leave the company because of the charges, help people to get better options for them, providing them best deals that match perfect with their necessities and budget.
2018 - Current job
English Teacher
Teach young adults through a government program which is a scholarship for Dominican students, teaching grammar, listening, reading and vocabulary to students, so they can learn English., Work with reports from students, so they can pass their grades and maintain their scholarships.
2021 - 2022
Interpreter
Interpreting in third person medical and legal calls, from Hispanic people to Americans or English people, so they could have better understanding when visiting their doctors.
View Complete Work History
🎓
Universidad Catolica Tecnologica de Barahona
BA
Completed 2025
🎓
Liceo Tecnico Dr. Federico Henríquez y Carvajal
Techniques
Completed 2014
See Education & Certifications

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2101 E Broadway Rd Ste 1
Tempe, AZ 85282, USA

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