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Customer Service & Backoffice Specialist with experience in client support and lead generation
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Competencies
Expert in managing customer inquiries, ensuring satisfaction and effective problem resolution.
Proficient in building rapport and conveying information clearly to clients and team members.
Skilled in establishing and maintaining strong professional relationships to foster loyalty.
Experienced in identifying prospects and supporting business development activities.
Education
Languages
Summary
Dedicated professional with proven expertise in customer support, relationship management, and lead generation. Adept at handling high-volume inquiries and fostering client loyalty to contribute to organizational growth.
Key Achievements
- Managed high volumes of customer inquiries, ensuring accurate and efficient support at UPS
- Handled up to 70 requests daily in the Escalation Department, enhancing customer satisfaction
- Built strong client relationships through effective communication and personalized service
- Contributed to lead generation efforts, supporting business growth and client engagement
Experience
Customer Service representative
Effective management of customer inquiries, providing tailored support for questions related to package shipments and delivery status., Accurate handling of high volumes of customer calls, ensuring a smooth and efficient resolution process., Meticulous attention to detail in the organization of shipments, from order processing to final delivery, guaranteeing customer satisfaction and operational efficiency.
Backoffice Specialist / Escalation Department
Experience in lead generation and customer satisfaction., Ability to build strong relationships through effective communication and provide accurate information., Handle up to 70 request per day related with Refunds, claims and payment’s issues.